It is puzzling. My feeling is that for quite some time they had a lead on features (cross-platform, browser overlay, secret sharing) - particularly the combinat

It is puzzling. My feeling is that for quite some time they had a lead on features (cross-platform, browser overlay, secret sharing) - particularly the combination of features whereas competitors always seemed to have a subset. That's what reluctantly kept me with them. The software quality does just seem quite bad though.