> from an established enterprise tech company My first guess, based on basically nothing at all, was that this was an IBM Watson project. 0.3 seconds of Googli

> from an established enterprise tech company My first guess, based on basically nothing at all, was that this was an IBM Watson project. 0.3 seconds of Googling found that IBM has already published a case study on their website about Verizon using Watson. So, I'm going to go with that. https://www.ibm.com/case-studies/verizon https://www.ibm.com/case-studies/verizon