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Uber's feedback is the most frustrating because I can't rate in the only instances that I'd care to. - Driver calls and asks where I'm going then cancels ride

Uber's feedback is the most frustrating because I can't rate in the only instances that I'd care to. - Driver calls and asks where I'm going then cancels ride - Driver drives up to me and asks where I'm going then cancels ride - Driver drives around aimlessly for 40min trying to get me to cancel and then cancels ride - Driver for Uber eats picks up food, steals it, then cancels ride In all of these instances the cancellation removes the ability to rate - these are the cases when I'd want to rate zero stars. If the person picks me up and takes me where I need to go I'll rate them five stars, in the worst case I just won't rate them.

exclusiv 8y ago
I've seen this quite often too! In my experience it happened more with Lyft and when I hailed a ride from the airport. I live pretty close to the airport (6-20 mins) so the sneaky drivers that see the fare will call me and confirm my destination. I confirm and then they just sit in their waiting spot indefinitely, hoping I cancel. Understanding their strategy, I walk down to the lower level with the app still open and take a cab home. They see me physically moving (haha) and have choice but to cancel. I leave the app open even when I get home. I even had one driver listed as hearing impaired who called me up to confirm my destination. He had no trouble hearing and confirmed he would be right there to get me (only to just wait it out so I would hopefully cancel!) Next time - leave the app open and use another service or grab a taxi. They'll see you move on the map and you'll waste their time since they were trying to waste yours. :) Also - I always tip about double the norm for any driver that picks me up and doesn't have a bad attitude because I know they would have preferred a longer trip. I shouldn't have to do this, but I'm a business owner and I don't mind rewarding those that do the right things.
- fossuser 8y ago
  I think Uber will cancel it for you if you leave the pick up zone so that doesn't work. In those instances I've put my phone down and waited them out, but Uber still charged me (even though they're not supposed to). I was able to get them to reverse the $5 fee after some arguing, but was still unable to negatively rate the driver.
- Xcelerate 8y ago
  I’ve never used Lyft from the driver’s perspective. Why would they not want to pick you up? Do short trips pay less per unit time than longer trips? I would have thought Lyft’s algorithms would automatically take trip length into account.
  - njarboe 8y ago
    At the San Diego airport Uber and Lift drivers wait in a queue, like the taxi drivers do, most of the time. 30 minutes of sitting around is not unusual. If you end up with a short trip your average wage is very bad. I think this is what happens at most airports.

exclusiv 8y ago

I've seen this quite often too! In my experience it happened more with Lyft and when I hailed a ride from the airport. I live pretty close to the airport (6-20 mins) so the sneaky drivers that see the fare will call me and confirm my destination. I confirm and then they just sit in their waiting spot indefinitely, hoping I cancel. Understanding their strategy, I walk down to the lower level with the app still open and take a cab home. They see me physically moving (haha) and have choice but to cancel. I leave the app open even when I get home. I even had one driver listed as hearing impaired who called me up to confirm my destination. He had no trouble hearing and confirmed he would be right there to get me (only to just wait it out so I would hopefully cancel!) Next time - leave the app open and use another service or grab a taxi. They'll see you move on the map and you'll waste their time since they were trying to waste yours. :) Also - I always tip about double the norm for any driver that picks me up and doesn't have a bad attitude because I know they would have preferred a longer trip. I shouldn't have to do this, but I'm a business owner and I don't mind rewarding those that do the right things.

fossuser 8y ago
I think Uber will cancel it for you if you leave the pick up zone so that doesn't work. In those instances I've put my phone down and waited them out, but Uber still charged me (even though they're not supposed to). I was able to get them to reverse the $5 fee after some arguing, but was still unable to negatively rate the driver.
Xcelerate 8y ago
I’ve never used Lyft from the driver’s perspective. Why would they not want to pick you up? Do short trips pay less per unit time than longer trips? I would have thought Lyft’s algorithms would automatically take trip length into account.
- njarboe 8y ago
  At the San Diego airport Uber and Lift drivers wait in a queue, like the taxi drivers do, most of the time. 30 minutes of sitting around is not unusual. If you end up with a short trip your average wage is very bad. I think this is what happens at most airports.