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I'm surprised Uber doesn't add a remark like "Your rating for <Driver> will be compared to your ratings of other drivers." beneath the rating. This could (a) en
by hugh-avherald 8y ago
I'm surprised Uber doesn't add a remark like "Your rating for <Driver> will be compared to your ratings of other drivers." beneath the rating. This could (a) encourage people to give 1-5 star ratings more uniformly and (b) discourage constantly giving 5-star ratings.
Depending on how much they wanted to get more uniformly distributed ratings, they could (a) make the rider rating depend on the uniformity of the ratings given or (b) just use a comparison rating ("Was this better or worse than your previous trip?").
- lozenge 8y agoThey don't want uniform ratings. They can either show "average rating 4.7" for a driver (assuming everybody is rating 4 or 5 because they don't want the driver to be fired), or "approval rating 70%". 4.7 of course sounds better.