I've worked as a developer oncall, and as dedicated support engineer oncall. You're absolutely right - management will absolutely refuse to allot time to improv

I've worked as a developer oncall, and as dedicated support engineer oncall. You're absolutely right - management will absolutely refuse to allot time to improvements and bug fixes when there are features to make. It's frustrating being a Dev and knowing how to fix an issue, but not given the time to fix it. It's equally frustrating to cut tickets and mail reports on issues to see them sit forever in the backlog.