> While in reality at least in my experience the developer would be very much happy to fix the code, it's just that you don't get any time to do that. It's only

> While in reality at least in my experience the developer would be very much happy to fix the code, it's just that you don't get any time to do that. It's only new features and new products. I agree. At GitLab, I'm trying to build our "Support Engineering" group into people that have the time and mandate to fix the things that spring up leaving product devs to focus on new features. It's been working pretty well: https://gitlab.com/gitlab-org/gitlab-ce/merge_requests/16511 https://gitlab.com/gitlab-org/gitlab-ce/merge_requests/16511 (40% view speedup) https://gitlab.com/gitlab-org/gitlab-ce/merge_requests?scope=all&utf8=%E2%9C%93&state=merged&label_name[]=support-fix https://gitlab.com/gitlab-org/gitlab-ce/merge_requests?scope...