3 ms·
You basically have to get into supporting extensions or custom code and supporting an API if you run into enough of these customers and that’s when you declare
by Novashi 8y ago
You basically have to get into supporting extensions or custom code and supporting an API if you run into enough of these customers and that’s when you declare that you only have so much responsibility for the customer’s code (and it quickly turns into another support revenue stream).
- ticmasta 8y agoI worked for a company that had product managers that were very talented at turning requests for custom features into solutions that we enabled (and our core was required to implement) but using a third party to implement. Consulting was used to find new core features and keep a finger on the pulse but not as a significant revenue generator. It enabled us to grow a product company to big revenue per headcount metrics, which is hard to do as a service company. The situation described by GP is primarily a expectation and people management problem, not a technical issue.