I subscribe to Tom Siebel's view of taking customers calls -- unfortunately I have to paraphrase it as I don't remember the exact quote: << If they pay us enou

I subscribe to Tom Siebel's view of taking customers calls -- unfortunately I have to paraphrase it as I don't remember the exact quote: << If they pay us enough money for me to notice when they no longer do, I will take their call at any time and so will you >>