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I work at a company where On Call has become a monster. Week on, week off, no extra pay. 1) you get calls / emails from the clients. Anything from a P1 everyth
by Multicomp 8y ago
I work at a company where On Call has become a monster. Week on, week off, no extra pay.
1) you get calls / emails from the clients. Anything from a P1 everything is on fire incident down to "we've seen some random SQL agent job has failed, drop what you are doing and give us an RCA now"
2) you get automated alerts via systems you dont own, like SQL Sentry, where someone somewhere years ago put in an alert that says "if XYZ batch job runs for 8 hours, alert" then has never touched the threshold since
3) you get automated alerts from systems you do own, which is a godsend because for once you can adjust down the noisy alerts
4) your manager or skip level will without warning create "dumb" (nuance free) Splunk alerts and expect you to see them, know when and how to respond to them minus any documentation to support the point of the alert or how to respond
5) your manager or skip level will accept any automated alert from any other dev or infra team and expect you to know when to respond, when to ignore, and don't you dare ask them to change the alerting thresholds to fix noise, that's not being a 'full stack on call'
6) you must respond to all of the business hours client email to the team distro, within 5 minutes of receipt. If someone puts SupportONcall@nolongerastartup.com on a thread, the subject instantly becomes your personal life mission until solved, dismissed by the email originator, or finally kills enough resources to annoy the manager to the point of (gasp) declaring the issue transient or not reproducible. Hope you like that your manager doubled the fields on JIRA tickets and marked them all as required.
7) everything in the company or business partners is in scope for your team until explicitly taken over by a dedicated team like DBAs
8) since we have one client with very strict SLAs, your manager has decided that now all of your alerts should be treated with equal urgency to those SLAs(response to an email within 30 minutes, 2 hr work around, 1 day fix)
In exchange for this, you get one work from home day per week, where you get to be online an extra hour on your designated day to be on call while the on call is in traffic home. That way, you are always responsive to email originators who cannot bear to wait until 6pm to get a response as to whether or not to worry about a missed backup or nolock-laden SQL select query that isn't working.
Somewhat exaggerated... But it's close enough that if you see this is deleted I probably am sitting in the discipline room or pink slipped.
- gwbas1c 8y agoThat's poor management. IMO, you should find another job and write a glassdoor review. I've stayed away from a few similar situations due to glassdoor reviews.
- Multicomp 8y agoI can't muster up any disagreement. Eventually, I'll get there, but I've learned the hard way that moving from Support to Dev is IMO more difficult than moving from college student to Dev. Anecdata: there is sometimes a stigma from Dev to Support, the latter is lesser in programming skills than the former, so they "shouldn't" be allowed to cross over. If I could have told my past self not to take the support college job 'for the experience', I'd probably have gotten actual programming job offers out of school rather than an analyst role. But thanks for the advice - I'll dig out of the hole sooner rather than later hopefully!
- gwbas1c 8y agoI assume you're still very early in your career? I suggest talking to a few recruiters, they'll know how to polish your resume. As long as you get developer phone screens, you're doing well. It can often take a few different interviews with a few different companies before you get an offer. BTW, depending on your personal situation, it might be worth it to quit your job and start looking for a new one, full time. That's a big risk, though, so it really only works if you have no debt or very understanding parents. I've always found it easier to find a job when I can dedicate myself full time to my job search. 120 hours dedicated to a job search is easier when it's full time, instead of 1 hour a night for 6 months.