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> These days we are almost never woken up by phone calls, because we get the alarms from the monitoring before most customers notice a problem. Interesting. If
by meken 8y ago
> These days we are almost never woken up by phone calls, because we get the alarms from the monitoring before most customers notice a problem.
Interesting. If I get woken up while on call, it's never by another person - rather it's by an alarm. Should I start deferring these alarms until next morning to get more sleep?
For context, I am new to being on call - this process was in place before I started.
- pommers 8y agoThis reads to me as "I'm never woken up by phone calls from customers (or managers angry that customers are complaining about it being broken), because our alerts will wake me up first". If the phone rings, you answer it. If, after some assessment, it can wait until morning, you leave it til morning. Then you make sure it won't wake the next person up while they are on call.
- jedberg 8y agoNo you should not. :) If you slept through alarms on purpose I would be livid with you. Unless they are poor alarms that don't indicate actual issues (in which case you should turn off those alarms) I would assume that an alarm is a leading indicator and take care of it. Ideally you never want the customer to know you had an issue.