> the ease of returns I recently had to return a large broken-on-delivery item to Amazon. They required me to buy and apply packaging ( they had just stuck a

> the ease of returns I recently had to return a large broken-on-delivery item to Amazon. They required me to buy and apply packaging ( they had just stuck a postage label on the item ) and pay £35 up front for return shipping. Two weeks later they refunded the shipping cost but not that for packaging or my own time, including carrying it on my shoulder to the post office. It was sold by and fulfilled by Amazon, not a vendor. I get better customer service from eBay!