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Don't bet on that. I contracted for $LARGE_UK_RETAILER for a while and I can tell you their ability to effectively develop and deliver solutions with a signifi
by bartread 8y ago
Don't bet on that.
I contracted for $LARGE_UK_RETAILER for a while and I can tell you their ability to effectively develop and deliver solutions with a significant technological component is extremely poor nowadays[1]. It's resource hungry, slow, inefficient, and - perhaps surprisingly - not particularly focussed on the customer.
They moved into online shopping early, but they are in no position to develop that value proposition at anything like the kind of speed Amazon can. They've already substantially failed to compete online beyond their core grocery offering, yet still do not see Amazon as an existential threat to that offering - something which always struck me as complacent.
Anecdotally they're not alone: based on accounts from other contractors $OTHER_LARGE_UK_RETAILERS are just as shoddy when it comes to effective value-adding technology delivery.
[1] I can think of one example where this was not the case, but it was far from the norm.