4 ms·
"It has also removed the 5% service fee for its Express members, a charge that caused much controversy among customers in the past." This was pretty much my on
by pj_mukh 8y ago
"It has also removed the 5% service fee for its Express members, a charge that caused much controversy among customers in the past."
This was pretty much my only qualm. I'm heading back to Instacart. Pound-for-pound, it was a better product. More personal service, better shoppers and they were slowly getting better at keeping the inventory databases more up-to-date.
On that last point, they have a tough fight as Amazon integrates deeply with Whole Foods. It really breaks your product if a significant percentage of the groceries you order isn't actually in stock.
I have Amazon Prime and still paid for Instacart.
- icelancer 8y ago> More personal service, better shoppers But will this survive with price slashes? Quality almost never stays the same (or improves) when you get into a price war.
- SN76477 8y agoInstacart shoppers are pissed - this drop in fees coincides with an adjusted payout for shoppers. http://www.slate.com/blogs/future_tense/2017/11/20/workers_at_instacart_planned_a_no_delivery_day_strike.html http://www.slate.com/blogs/future_tense/2017/11/20/workers_a...
- repsilat 8y agoIt also coincides with them raising a crapload of money (hundreds of millions iirc) at a significantly higher valuation than they had a couple of years ago.
- barberousse 8y agoOpposite Instacart to Fresh experience for me, I'd almost always get some shitty produce from Instacart shoppers where Amazon is consistent.