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> Uber has a similar problem of drivers scamming riders for "spills". Can confirm a driver attempted to do this to me. He splashed a little water on his (plast
by eric_h 8y ago
> Uber has a similar problem of drivers scamming riders for "spills".
Can confirm a driver attempted to do this to me. He splashed a little water on his (plastic) floor mat and shredded a tiny piece of paper that had fallen out of my pocket, then reported me and attempted to charge me $45 for the cleaning.
I was furious and after a little back and forth with Uber support (which included them sending me photos the driver took of the 'spill') got my money back. He also pulled this scam before I had left a rating - he's the only Uber driver for whom I've given a 1 star rating.
- chrisseaton 8y ago> he's the only Uber driver for whom I've given a 1 star rating Why would you give that interaction any stars at all?
- amyjess 8y agoBecause there's no option to give someone 0 stars. It's 1, 2, 3, 4, or 5. I don't use Uber much; I'm mostly a Lyft person, so I'm not 100% sure how Uber does things, but here's how Lyft does it: if you open the app within 24 hours of riding with someone, it opens the rating screen, and you have to rate them in order to proceed. One star is the lowest you can rate somebody. If you want to proceed without rating them, you have to wait 24 hours before using the Lyft app. If you do, the screen goes away. It used to be that if you did this, their rating wouldn't be impacted at all; as far as the rating system is concerned, you never rode with them. But a few months ago, they changed it so that waiting 24 hours without rating someone will automatically rate them 5 stars. So if you try to give them no stars, all you'll end up doing is giving them 5 stars. Again, I'm not sure exactly how Uber does it. I don't remember if it has the 24-hour window or if you just can't proceed at all if you never rate someone, and if it does have the 24-hour window, I don't know what happens when the window expires.
- chrisseaton 8y agoOk. Seems strange to award a gold star to a terrible experience!
- ghaff 8y agoThe non-cynical (Ann’s therefore probably not really correct) explanation is that ratings should also capture the number of rides and these types of services are among those for whom 5 stars is expected unless they burned down your house or tried to rob you at gunpoint.
- eric_h 8y agoUber always prompts you for a rating for your last trip, there does not appear to be a time limit. The only thing you can skip is leaving a tip.