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My previous insurance had something like this, which I used 4 times. Every single time, the response was: "hmm... yeah.. that's.. hmm.. I recommend you go to a
by decebalus1 8y ago
My previous insurance had something like this, which I used 4 times. Every single time, the response was: "hmm... yeah.. that's.. hmm.. I recommend you go to a walk-in clinic. Here's a list of urgent care facilities close to you. Pick one and go there by the end of the day". Completely useless. I guess it has something to do with CYA policies.
- ska 8y agoThere is a selection bias problem here. Walk ins and emergency departments see a lot of people who really didn't need to be there but weren't confident about that. Such a call line could presumably clear most of those out easily. On the other hand, if you don't even call until you are very confident there is a problem that won't resolve itself or whatever, you'll get redirected every time.