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I want to let you know that your previous 2FA was so awful that I had to turn it off. I had Project FI service, and ported my number back to google voice, which
by cbluth 8y ago
I want to let you know that your previous 2FA was so awful that I had to turn it off. I had Project FI service, and ported my number back to google voice, which permanently locked me out of my namecheap account. I contacted support for help, but by the time they had responded, I had already lost my opportunity on responding to a gig.
This is probably the worst place to air a grievance like this, but it seemed like my frustrations had fallen on deaf ears.
I haven't bought a domain from namecheap since.
- NamecheapCEO 8y agoThanks for the feedback I appreciate it and I am very sorry to hear about your experience. While I can't go back and change what happened, I want to let you know we recognize the mistakes we've made and I can assure you we are committed to learn from them going forward. I hope one day you'll make it back.