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I have gone so far as to advise my close relatives the same thing. "Look to see who the seller is -- and try to only buy from Amazon.com, even if it costs a sma
by danesparza 8y ago
I have gone so far as to advise my close relatives the same thing. "Look to see who the seller is -- and try to only buy from Amazon.com, even if it costs a small percentage more". I have had fantastic return experiences with Amazon. 3rd party sellers: Not so much.
- tcas 8y agoAs a FBA 3rd party seller (my product shows up as Sold by <my company name> fulfilled by Amazon. I'm the manufacturer of my product and it's the only thing I sell on Amazon.) returns are a nightmare since Amazon controls them. Amazon never questions the customer beyond a dropdown box for the return and penalizes the seller of the product. On my Shopify store I have a tiny return percentage and an almost 0% defect rate. On Amazon people buy my product, decide they don't want it, and mark it as defective to not have to pay a return fee. Either the units I sent to Amazon have a 50x higher defect rate than the stock I ship out myself, or people are cheating the system. When Amazon decides your defect rate is too high they remove your listing.
- danesparza 8y agoJust out of curiosity -- do you have free returns on your Shopify site? As a consumer I generally choose the sales path that will allow me the most pain free return if the product doesn't work out. I don't return often, but when I do -- I don't like a hassle.