This is symptomatic of hiring people to do tech support whose only ability is to follow a script. Usually they can't even understand an if statement in the scr

This is symptomatic of hiring people to do tech support whose only ability is to follow a script. Usually they can't even understand an if statement in the script. They lack the basic ability to think. I work in tech support myself (L3) and am constantly shocked at the brain-dead, useless and actively unhelpful things the lower level staff say to customers.