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Like all end user feedback, what they claim they need isn't always going to be what they actually need, but the pain points they reveal can inform where improve
by Bjartr 8y ago
Like all end user feedback, what they claim they need isn't always going to be what they actually need, but the pain points they reveal can inform where improvement is necessary and valuable.
- shanghaiaway 8y agoSure, but that feedback which is directed at someone who is also a private person does not need to be made public.
- Y7ZCQtNo39 8y agoYeah, that's another angle I didn't touch on. You don't have to publish all the feedback data. You can choose just to goes with the quantitative results. Comments are tricky since they're both qualitative and might need to be scrubbed for anything personally-identifying.