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I've seen quite a few support systems use metrics like social media followers to help prioritize support cases regardless of how you reach out. It can be pretty
by bearcobra 8y ago
I've seen quite a few support systems use metrics like social media followers to help prioritize support cases regardless of how you reach out. It can be pretty crazy the difference between getting a Level 1 support rep vs Level 3.
- rootsudo 8y agoCorrect, connectors and dashboard now use social media as a way to gauge sentiment and brand value/service delivery, etc.