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You're not kidding. I recently booked a Disney trip for the family and ran into issues at every single stage. First, there was a problem with the airfare not
by turc1656 8y ago
You're not kidding. I recently booked a Disney trip for the family and ran into issues at every single stage. First, there was a problem with the airfare not displaying the proper pricing. Then I was told that I had to remove the airfare and book that separately as that was the only way I could continue online booking. When I went to pay, there was a problem with their payment system that took 24 hours to resolve (it was on their side, to be clear, not a bank issue on my side). Then I had to get someone to fix the itinerary within my account because it was all messed up. After that, there was some issue with my account and I got mysteriously locked out for no apparent reason (no, I did not enter the wrong password). And then just today, at 7 AM I became eligible to register for FastPass events now that I was inside the 60 day window for the trip. Logged on right at 7 AM and sure enough, FastPass registrations were the only thing not working on the site. Spoke to chat support and they confirmed it was site-wide and the same thing happened the previous day. They fixed it within an hour and I was finally able to register for the events, but literally every step along the way there was an issue. I expect way more from a $170B company, especially one which families give thousands of dollars to at a time. The fact that I literally couldn't give them money for a full 24 hours and had to spend about 4 hours on the phone over two days to figure out and resolve with them is absolutely mind-blowing.
- markhopkins 8y agoBut they got your money anyway. So why would they care?
- turc1656 8y agoVery fair point, but only from one perspective. Yeah I gave them my money, but they did have to pay at least 4 hours or salary+benefits for at least one person just talking to me on the phone. That doesn't include anyone else behind the scenes who was used to help rectify the issue from the technical side. Nor does it include the cost of however many other people also encounter these issues and have to spend inordinate amounts of time on the phone with their employees. That can easily add up.
- kkarakk 8y agoit's DISNEY, what are you going to do - not go? the peer scrutiny penalty alone from your kids complaining would take a cleaver to your productivity