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DropBox support had already replied to this tweet 13 minutes before it was even submitted to /new, much less reached the front page. [edited for clarity]

• lostgame 8y ago
  That's even better news! Glad to hear they seem to be very on point with support, then.
  • manigandham 8y ago
    Are they? It seems the whole thread is about them not handling things correctly on the support ticket. I'd much rather have the issue resolved than get a speedy reply on social media, which usually gets shunted into a private chat where they resume the bad support anyway.
  • joshmn 8y ago
    No it's not. It's just great marketing. There are tons of users who aren't privy enough to call attention to it on social media channels. If they're not privy enough, they just don't. My friend had all her luggage lost by Iceland Air a few summers ago. She spent a week without it. She reached her destination and had just the clothes on her back and her carry-on. She talked to everyone she could. "Have you yelled at them on Twitter yet?" "No why would I do that?" She did, and 12 hours later she had her luggage.
    • deleted 8y ago
      [deleted]