> If you say "them" that infers multiple or an unknown party. If it's unknown you can say them. If you know the person then presumably you know their gender.

> If you say "them" that infers multiple or an unknown party. If it's unknown you can say them. If you know the person then presumably you know their gender. Why can't you say him or her in that case? As I understand it Google is trying to avoid assigning gender statistically to an unknown person based on their job title, not avoiding using the gender to a someone who is known.