Let me remind you that the original question was "What exactly is their issue with Apple?" and the answer was "The lack of freedom". Now, it seems you are tryi

Let me remind you that the original question was "What exactly is their issue with Apple?" and the answer was "The lack of freedom". Now, it seems you are trying to argue that not computer literate people need a single chef (Apple) to tell them what to do and what not to do with their devices. Let me explain to you that freedom, which Apple devices lack, would allow such people to choose, whom they trust, increasing the competition and improving the market situation. For example, you go to a repair shop you trust and ask them to install any operating system they think is reasonable. It also concerns physical repairs. Apple more and more prohibits independent repairs. Even if Apple is solving "big problems" as you claim, the answer given is still legit. There are people who need freedom and Apple goes against it in many ways. And it is not always possible to switch to other vendors, see "Vendor lock-in" in Wikipedia. tl;dr: You do not have to be computer literate person to benefit from such freedom.