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Or, maybe people should educate themselves on how contacts work. Should retailers be forced to accept product returns for customers who decide not to learn ari
by afpx 8y ago
Or, maybe people should educate themselves on how contacts work.
Should retailers be forced to accept product returns for customers who decide not to learn arithmetic?
- StavrosK 8y agoIf the vast majority of customers don't know arithmetic, then yes, that's exactly what happened. Laws are a UX problem, not a theory problem. If most of your users end up getting deceived, you can't say "BUT IT WAS ALL RIGHT THERE IN THE SMALL PRINT, IT'S NOT MY FAULT THEY DIDN'T READ IT!". Like, this is literally how everything else works.
- afpx 8y agoDeceived? It’s not deception, it’s user laziness. Laws shouldn’t exist because people are lazy. If so called “dark patterns” (subjective) are deceptive then you could argue most of commerce is deceptive. If I go to a retail store and am guided toward a product that I don’t necessarily need, is that deception? If a car salesman convinces me to buy his mostly useless extended warranty, is that deception? Where is the line? Most commerce relies on information asymmetry. People are just picking on the tech industry because they’re highly profitable.
- edoloughlin 8y agoShould retailers be forced to accept product returns for customers who decide not to learn arithmetic? Arithmetic is easy. Wading through 20 pages of legalese so I can share cat pictures isn't.