The problem with your theory is that even in hosted platforms, IT is a cost center. "The real pros" you speak of are also under the same cost pressures as ever

The problem with your theory is that even in hosted platforms, IT is a cost center. "The real pros" you speak of are also under the same cost pressures as everyone else. I have encountered many such services where after the "real pros" have set up a system, they are replaced by low cost staff who can maintain and minimally extend while billing...