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We (ProtonMail) don't provide a server-side IMAP/SMTP interface because we don't want to see your cleartext mail. And if you are doing the encryption and key ma

We (ProtonMail) don't provide a server-side IMAP/SMTP interface because we don't want to see your cleartext mail. And if you are doing the encryption and key management yourself locally, then you can literally use any email provider you want. The Bridge sidesteps this issue by exposing a local IMAP/SMTP interface and handling the encryption/decryption locally, but there are very good reasons we built it the way we did.

craftyguy 8y ago
You still get plain text if someone in your garden tries to communicate with someone outside of your garden. Or, alternatively the folks outside your garden get an awkward link to your website where they can only view the message there. I don't think those are very good reasons for doing what you did, since the set of users not using protonmail is orders of magnitude larger than the set of users that do, so protonmail is basically just covering a very small edge case (communication between protonmail customers) while making it more difficult to use the more common case of communication with folks that do not use protonmail.
- bartbutler 8y ago
  It's not a small use case for corporate users where the internal mail is all encrypted. We also have full PGP support and the bridge is fully integrated with this, so we hope the garden aspect will decrease with time, though we expect PGP volume to remain small. You are also heavily discounting the overhead of having users manage their own keys locally in your preferred solution.
oriettaxx 8y ago
Hi, bartbutler since you are working in ProtonMail, can you suggest me a working contact for a refund request? I've been trying a week with the suggested contact@protonmail.ch but I keep receiving no answer (my protonmail account is fraxx), thanks
- bartbutler 8y ago
  Hi there, I'll ask someone to reach out. In the future, please file a support ticket at: protonmail.com/support-form

craftyguy 8y ago

You still get plain text if someone in your garden tries to communicate with someone outside of your garden. Or, alternatively the folks outside your garden get an awkward link to your website where they can only view the message there. I don't think those are very good reasons for doing what you did, since the set of users not using protonmail is orders of magnitude larger than the set of users that do, so protonmail is basically just covering a very small edge case (communication between protonmail customers) while making it more difficult to use the more common case of communication with folks that do not use protonmail.

bartbutler 8y ago
It's not a small use case for corporate users where the internal mail is all encrypted. We also have full PGP support and the bridge is fully integrated with this, so we hope the garden aspect will decrease with time, though we expect PGP volume to remain small. You are also heavily discounting the overhead of having users manage their own keys locally in your preferred solution.

oriettaxx 8y ago

Hi, bartbutler since you are working in ProtonMail, can you suggest me a working contact for a refund request? I've been trying a week with the suggested contact@protonmail.ch but I keep receiving no answer (my protonmail account is fraxx), thanks

bartbutler 8y ago
Hi there, I'll ask someone to reach out. In the future, please file a support ticket at: protonmail.com/support-form