This could explain why the scammers were able to claim the bank listings. The two banks mentioned in the article are nationalised(govt) banks, notorious for unp

This could explain why the scammers were able to claim the bank listings. The two banks mentioned in the article are nationalised(govt) banks, notorious for unprofessional work-culture. (I have an account at SBI) I wouldn't be surprised if the emails from Google went to black hole email addresses, giving scammers ownership of the listings.