Another way to look at it is that an organization that is willing to automate everything for the sake of efficiency/profit is probably not too interested in "ad

Another way to look at it is that an organization that is willing to automate everything for the sake of efficiency/profit is probably not too interested in "adding a lot more quality human support to compensate for that extreme automation". Chances are it wants to automate 100% (or at least 99.99%) of it jobs and will strive to achieve that, while considering any human cost as "friction" or inefficiency that needs to be eliminated.