Exactly. Not only did I not know the terminology, in this case I didn’t know either product/software/service either. I had to find the “in case you missed my e

Exactly. Not only did I not know the terminology, in this case I didn’t know either product/software/service either. I had to find the “in case you missed my earlier post on” then in that the “my initial review” post then still had to figure out what he was talking about. OH.... it’s learning by repetition, updated flash cards, got it in three words. This was written by an engineer for sure! A short statement and purpose for people who don’t magically have all the information the writer has would have gone a long way.