"Correct, the "mean-spirited comments" are part and parcel of every open online community." I often hear comments along these lines, I fear that people who wri

"Correct, the "mean-spirited comments" are part and parcel of every open online community." I often hear comments along these lines, I fear that people who write and read them then think that there is nothing to be done. That there is not point in trying, that there is no cultural or satisfactory technical solution possible. If nothing else it is better try/do something then do nothing at all.