I'll send them an email, though it's been my experience that it's the type of issue that doesn't get much love without another impetus e.g. pressing need from h

I'll send them an email, though it's been my experience that it's the type of issue that doesn't get much love without another impetus e.g. pressing need from high-paying customer, legal pressure, compliance, etc. Having said that, I've had success reaching out to other companies before, so wish me luck.