Sounds like an awful experience. Glad you did get successful resolution eventually. I was really talking about the likes of Facebook, Google, etc... I would sa

Sounds like an awful experience. Glad you did get successful resolution eventually. I was really talking about the likes of Facebook, Google, etc... I would say that you are a customer of eBay and PayPal (although the eBay case could be arguable) and definitely PayPal should make resolution better as they are actually handling people's money - which is a whole new ballgame. But really, come on, if you are getting a whole lot of useful services for free, expecting support when things go wrong is surely a bit greedy. In this world you get what you pay for, and if you pay sweet FA you can surely expect no more than sweet FA in return. It would possibly be useful if they provided a paid tier that guaranteed swift resolution if something goes wrong, but we've all been so conditioned to expect everything for nothing now that they probably wouldn't get enough takers to make it worthwhile offering it. Anyway, the whole thing is a mess and a hugely complicated subject. I could probably go on boring you with my thoughts on it for ages more, but I'll spare you any more :-)