Indeed, in face-to-face interactions, more than 90% of the communication occurs non-verbally. So there's a big difference between taking a defensive posture, av

Indeed, in face-to-face interactions, more than 90% of the communication occurs non-verbally. So there's a big difference between taking a defensive posture, avoiding eye contact and saying "so tell me about yourself" vs. smiling, making eye contact and saying the same thing.