> shipping software that does something subtly different from what your users want You mean like software that doesn’t do exactly whet the user wants, but the

> shipping software that does something subtly different from what your users want You mean like software that doesn’t do exactly whet the user wants, but the user doesn’t realize it until they buy the product and then start realizing that the implementation requires more effort and customization than they were led to believe? Because that happens all the time, it’s practically the core business model of enterprise software sales since they also earn a consulting/support fee for helping with the implementation and customization.