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I don’t know. Costco is a different business. There workers aren’t focused on customer support. The Costco workers don’t hate the customers but they don’t go
by barney54 8y ago
I don’t know. Costco is a different business. There workers aren’t focused on customer support. The Costco workers don’t hate the customers but they don’t go out of their way to help customers like I have seen Walmart workers do for example.
- nickpsecurity 8y agoIt's probably their policy or culture, not union-related. Publix (employee-owned) and Kroger (union) are in that space. Their management orders them to go out of the way for customers even with losses on some stuff. It's a customer loyalty strategy. Costco just has to do enough to keep a member. They have good service at mine, though.