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I just bought a laptop on Wednesday via Lenovo's site. It was a disaster all around. Plenty of others have already mentioned how bad the UX and search are, but
by caymanjim 8y ago
I just bought a laptop on Wednesday via Lenovo's site. It was a disaster all around. Plenty of others have already mentioned how bad the UX and search are, but I had a bunch of technical problems as well.
* Zip Code field didn't work unless I disabled my browser plugins (which don't cause problems elsewhere).
* Terms & Conditions links went to the 404 page.
* You can't sign up for an account until after you complete a purchase, and the cart doesn't persist between browser sessions (which wouldn't have helped anyway, since it only worked in incognito mode).
* The post-purchase signup form was broken, so now the only way I can track my order is from the Order Status link in the receipt email, and that page is a static information page, not connected to an account, with no interactive tracking.
I'll also second what others have said about how they have way too many models and it's hard to figure out what to buy in the first place.
I still bought one, though, because they make solid machines and everything was 30-40% off.