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I am selling a product on Amazon that has two colors, black and white. Somehow the pictures got mixed up: the white version has pictures of the black version an
by astura 8y ago
I am selling a product on Amazon that has two colors, black and white. Somehow the pictures got mixed up: the white version has pictures of the black version and vice versa. It was once correct, so I don't know what happened.
I've been fighting with seller support for about two weeks to get this fixed. First they said they need a link to the manufacturer's website for the product (!?) Then when I gave them the link they said I need to upload the new pictures myself (!?) So I did, I downloaded the pictures from the manufacturer website and uploaded the black pictures on the black version and the white pictures on the white version. Now they've just been sending me messages every few days saying "we are still working on this issue." This is for a real simple fix, not some sort of complicated issue, but it's a big issue if a customer doesn't know what they are getting, this should be priority one.
- NullPrefix 8y ago>This is for a real simple fix How would you know? The result is "simple error", but the cause could be deep down in their backend.