Weird, I have the 9550 and had the opposite support experience. It did have a couple of issues, but each time Dell had a guy out at my house the following day w

Weird, I have the 9550 and had the opposite support experience. It did have a couple of issues, but each time Dell had a guy out at my house the following day with replacement parts, no charge, no questions asked. I purchased the extended support once the warranty expires, so have another 2 or so years left on that.