From their faq: VCF files (the most effective and easy-to-use format) are easily downloadable from your account. FASTQ and BAM files are sent via a 500 GB Hard

From their faq: VCF files (the most effective and easy-to-use format) are easily downloadable from your account. FASTQ and BAM files are sent via a 500 GB Hard Disk. To order the Hard Disk, click here