It seems like in both cases the problem was lack of context. She criticized him because she didn't realise he had Down syndrome, and then the mob hounded her be

It seems like in both cases the problem was lack of context. She criticized him because she didn't realise he had Down syndrome, and then the mob hounded her because they didn't realise that she had apologised. Perhaps Twitter is especially bad for this because its character limit encourages truncation of context.