When I read something like this my first instinct is always to do a root-cause-analysis (5 why's) like I would with a software problem. I recommend trying it.

When I read something like this my first instinct is always to do a root-cause-analysis (5 why's) like I would with a software problem. I recommend trying it. What went wrong? - An innocent person has heard hurtful things about himself on twitter - Why? (Is it Twitter is too negative? Or Twitter exposes you to greater range/quantity of remarks? Or because his mom made an account for him? ) All good questions, let's go with the first one - Why is twitter negative? (Is it just a convenient place to expose the negativity people always feel? Is it just a certain subset of bad users who enjoy creating drama for kicks? Or does the environment lead to escalating miscommunication/conflict?) - Why does the environment lead to escalating miscommunication/conflict? (Because you might not recognize if a tweet is by somebody with down syndrome when an online medium? Because it's easy to misunderstand somebody if you judge them on isolated remarks? Because a lot of discussion is on emotional topics which leads to impulsive tweets? Because it's easier to get angry at a remark than a person?) ...