What's even worse, every time I went to the Apple store in Italy there were customers complaining about their phone being slower, and the "genius" would always

What's even worse, every time I went to the Apple store in Italy there were customers complaining about their phone being slower, and the "genius" would always say something like "well, if you'd like to consider a newer model, we have..." like it was the only solution to the problem, taking advantage of the fact that some people think electronics wear down with use like tires. I bought used iPhone 4 phones 2-3 times, replaced the battery, and it was brand new.