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Most of Gartner's income comes from serving as a sort of strategic IT help desk rather than from the publications you cite. They provide as much of a sanity che
by pinewurst 8y ago
Most of Gartner's income comes from serving as a sort of strategic IT help desk rather than from the publications you cite. They provide as much of a sanity check for enterprise/commercial IT decision making as a customer desires.
Individually, their experts are actually pretty knowledgeable IMHO more so on average than IT executives tend to be. There are many morons out there in decision making roles and there are many worse advisors than Gartner e.g. "advisors" who are unduly influenced by vendor payoffs (1st hand knowledge not supposition).
- djfergus 8y ago>> They provide as much of a sanity check for enterprise/commercial IT decision making as a customer desires. Exactly. No-one gets fired for buying the vendor in the top-right corner of a Gartner matrix... I'm also amused by vendors (often start-ups) releasing PRs about being listed in a Gartner Hype Cycle report. "Look we're here, at the top!". i.e. overhyped...
- rchaud 8y ago> I'm also amused by vendors (often start-ups) releasing PRs about being listed in a Gartner Hype Cycle report. It's outside validation, which to a prospective customer is more useful than those "content marketing" pieces these companies put out, which are usually thought pieces about problems in the target industry. Of course, they make sure to liberally sprinkle references to their own SaaS and how cheap and easy it is to switch from your existing BI/CRM/cloud solution.