> We as a company should always grow. How about instead we start firing customers? Joking aside, I actually do this... We will sometimes have irrational custo

> We as a company should always grow. How about instead we start firing customers? Joking aside, I actually do this... We will sometimes have irrational customers and they DO impact our bottom line. If you have customers that constantly waste your time, ask for refunds for insane reasons, complain about features you don't have and never promised to implement - just fire them. This is one of the reasons Terms of Service exist as well. Sometimes you have a customer who tries to do something evil and you just have to fire them.