He's got another one out now, "Lab Rats", on how open offices and other trends are making office work miserable. (Not sure there's much on how unpredictable sch

He's got another one out now, "Lab Rats", on how open offices and other trends are making office work miserable. (Not sure there's much on how unpredictable scheduling of retail workers is making their lives even more miserable, but some of the motives of management are at least broadly similar...)