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I read the post, I don’t know that I would have left it up either. The biggest problem is the guy humble bragging about all the special treatment. “I got to ad

by zaroth 8y ago

I read the post, I don’t know that I would have left it up either. The biggest problem is the guy humble bragging about all the special treatment. “I got to add FSD for $3k after delivery!” — “They promised me free lifetime LTE!”. “I just really really want to make sure I get all these free extra goodies, and they haven’t promised me them in writing after 3 days!” (These are not exact quotes) You post that in a forum and now, what is everyone else’s reaction going to be? And finally, “I found a defect after delivery, they took the car back and are fixing it. They scratched my car during the repair and now are bringing it to the body shop to touch up” isn’t exactly a complaint. That’s about the absolute best service you can get from a dealer.

simion314 8y ago
He wrote that he had email confirmation for what he requested, is this false? is anything false he reported in the forum post or the tone was the cause for deleting it. There also should be clear rule for when a post is deleted
- zaroth 8y ago
  On a company forum? This is not Twitter. I would assume the rule is “any post can be removed for any or no reason at any time.” Here’s what Tesla says about reserving the right to remove posts or suspend accounts: https://forums.tesla.com/node/58282 https://forums.tesla.com/node/58282 My point was just that there’s a business reason not to leave a post up about a gripe for special treatment that goes against their stated policy. I completely agree there was nothing wrong with the tone of the post and that it was factual. The stated purpose of the forum is specifically not to post your gripes as a way to get special treatment from Tesla customer support. Tesla provides the forum as a space for enthusiasts to geek out about their spaceships. If it became a place to rant for special treatment it would devolve quickly and probably be shut down.
  - simion314 8y ago
    This does not look good though, deleting critical forum posts or facebook posts and only keeping the nice ones, I know companies do this but from my experience the posters are contacted and the company support will try to solve the poser problem.
    - zaroth 8y ago
      It’s not a customer support forum!
      - simion314 8y ago
        So the forum is missing a section for support or criticism by mistake or is intentional, sorry your fair complains are off topic, please go to reddit (though you will probably get downvoted or deleted there too)

by zaroth 8y ago

simion314 8y ago

He wrote that he had email confirmation for what he requested, is this false? is anything false he reported in the forum post or the tone was the cause for deleting it. There also should be clear rule for when a post is deleted

zaroth 8y ago
On a company forum? This is not Twitter. I would assume the rule is “any post can be removed for any or no reason at any time.” Here’s what Tesla says about reserving the right to remove posts or suspend accounts: https://forums.tesla.com/node/58282 https://forums.tesla.com/node/58282 My point was just that there’s a business reason not to leave a post up about a gripe for special treatment that goes against their stated policy. I completely agree there was nothing wrong with the tone of the post and that it was factual. The stated purpose of the forum is specifically not to post your gripes as a way to get special treatment from Tesla customer support. Tesla provides the forum as a space for enthusiasts to geek out about their spaceships. If it became a place to rant for special treatment it would devolve quickly and probably be shut down.
- simion314 8y ago
  This does not look good though, deleting critical forum posts or facebook posts and only keeping the nice ones, I know companies do this but from my experience the posters are contacted and the company support will try to solve the poser problem.
  - zaroth 8y ago
    It’s not a customer support forum!
    - simion314 8y ago
      So the forum is missing a section for support or criticism by mistake or is intentional, sorry your fair complains are off topic, please go to reddit (though you will probably get downvoted or deleted there too)