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They weren't (AFAICT) trying to make innovative web forums. They weren't (AFAICT) pulling overworked battery engineers off their workstations to handle phone s

by ken 8y ago

They weren't (AFAICT) trying to make innovative web forums. They weren't (AFAICT) pulling overworked battery engineers off their workstations to handle phone support. Even a third-party hosted web forum would have done better than this, in cost and security. This isn't the price to be paid for electric cars. This is just carelessness.

JumpCrisscross 8y ago
> This is just carelessness Right. A lack of care given to this. Because it was—properly, in my opinion—being diverted elsewhere. They needed a forum, someone quickly spun something up, and then that someone properly stopped thinking about this and got back to work.
- kup0 8y ago
  They can't hire enough people so that the care isn't "diverted"? The same person that put up the forums is also doing some "important" work on the cars? Come on, now. What boils down to a defense of "it's okay to be careless with X when you're doing more important work on Y" is on-its-face ridiculous to me, in three ways. One, the sentiment itself. Two, the implication that properly taking care of your IT/web stuff is less important and/or handled by people that usually do "more important things". Third, the idea that two important things cannot be done because one of them is more important... since when are proper IT/web security AND producing a good product mutually exclusive? It sounds more and more these days like "innovation" is just becoming an excuse to do other things improperly. Innovation is great, just not something to be worshiped at the expense of all else
  - JumpCrisscross 8y ago
    > since when are proper IT/web security AND producing a good product mutually exclusive? Since finite resources. It’s not okay. But it’s an acceptable transgression given what they’re doing and how close to the red line they’re operating. Pulling back from that redline to keep every piece of IT infrastructure up to date and secure would be a bad strategic trade. Waiting until a problem and then fixing it makes more sense. Lazy versus eager allocation.

by ken 8y ago

JumpCrisscross 8y ago

> This is just carelessness Right. A lack of care given to this. Because it was—properly, in my opinion—being diverted elsewhere. They needed a forum, someone quickly spun something up, and then that someone properly stopped thinking about this and got back to work.

kup0 8y ago
They can't hire enough people so that the care isn't "diverted"? The same person that put up the forums is also doing some "important" work on the cars? Come on, now. What boils down to a defense of "it's okay to be careless with X when you're doing more important work on Y" is on-its-face ridiculous to me, in three ways. One, the sentiment itself. Two, the implication that properly taking care of your IT/web stuff is less important and/or handled by people that usually do "more important things". Third, the idea that two important things cannot be done because one of them is more important... since when are proper IT/web security AND producing a good product mutually exclusive? It sounds more and more these days like "innovation" is just becoming an excuse to do other things improperly. Innovation is great, just not something to be worshiped at the expense of all else
- JumpCrisscross 8y ago
  > since when are proper IT/web security AND producing a good product mutually exclusive? Since finite resources. It’s not okay. But it’s an acceptable transgression given what they’re doing and how close to the red line they’re operating. Pulling back from that redline to keep every piece of IT infrastructure up to date and secure would be a bad strategic trade. Waiting until a problem and then fixing it makes more sense. Lazy versus eager allocation.