Every time I reach out to Tesla to find something out it takes forever and usually I have to call and wait an hour on hold to get the answer for the question I

Every time I reach out to Tesla to find something out it takes forever and usually I have to call and wait an hour on hold to get the answer for the question I asked in email. I have been directed back to my MVPA (the purchase agent who insures your paperwork is complete and the delivery location has its ducks in the row) more than once to get something answered that Tesla's phone support could not provide! Got to love it. Tesla support and service if anything shows a major reason the dealership network is not obsolete. Now I own a TM3 and like the car very much but it does have a few panel alignment issues that I am going to get worked on when the tire rotation comes due. While I think there are truly bad dealers out there most name brand dealers have to compete with others to get your service dollars but Tesla doesn't. Hence they can leave you in limbo. Back in 2013 when I had an issue with my previous car the dealership actually got the regional rep in to approve a fix that originally was denied. Who can go to bat for me when Tesla says no or just ignores me? personal experience dealing with support: My current outstanding question is, what is this check I received from Tesla for? It is a couple hundred dollars but with no explanation for what it is. There is nothing on my account page. My query is weeks old. Then again I had to call and and reach out to my original delivery agent just to get Tesla to pay off my trade forty five days after the deal had been done. This became an issue because the state wanted insurance on a car I did not have, the lien holder wanted insurance on it, but the insurance company was like you sold it, you have documents to that effect, you cannot have insurance.