3 ms·
I suggest that all tickets are made public and viewable by users. No. Don't do that. If I pay for the service I do expect confidentiality of my support request
by stakent 16y ago
I suggest that all tickets are made public and viewable by users.
No. Don't do that. If I pay for the service I do expect confidentiality of my support request.
- jasonlbaptiste 16y agoWe had that happen the other day and they emailed us. A good alternative would be: mark this as private request. Depends on the company, service, issue,etc.
- stakent 16y agoAnd what did you put in Terms of Service.
- jasonlbaptiste 16y agoyou misunderstood. they didnt want to make the issue public, so they emailed us. they didnt post, thinking it was private and it was public.